Terms and Conditions
These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of Dioxicare s.r.o., Rybná 716/24, Staré Město, 110 00 Prague 1, ID No.: 21306401 (hereinafter referred to as the “Seller”) are issued pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”).
These Terms and Conditions govern the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase agreement (hereinafter referred to as the “Purchase Agreement”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) via the online store at https://www.dioxicare.cz.
The Terms and Conditions and the Purchase Agreement are primarily drafted in the Czech language, unless the contracting parties agree on a different language. The contractual relationship is governed by Czech law as currently in force.
Dioxicare s.r.o.
Registered office:
Rybná 716/24, Staré Město, 110 00 Praha 1
IČO: 21306401
Entry in the Commercial Register
C 399864, maintained by the Municipal Court in Prague
Contact:
info@dioxicare.cz or the contact form
Billing Information
DioxiCare s.r.o. Rybná 716/24, Staré město, 110 00 Prague 1 IČO: 21306401
By placing an order for goods on dioxicere.cz, you are entering into a contract with DioxiCare s.r.o. These General Terms and Conditions (GTC) define the terms of this contract.
Acceptance of the Terms and Conditions
By placing an order (e.g., by clicking the button to complete the order), these Terms and Conditions become binding on you. They include, in particular, the Return Policy, Privacy Policy, Shipping Methods, and other documents.
Purchasing through the online store
You can shop at www.dioxicare.cz. All products offered on www.dioxicare.cz are imported directly from the manufacturer– dioxicare.com. When you order from dioxicare.cz, you are purchasing directly from the manufacturer in the U.S. Delivery to EU countries takes 3–4 business days. The price listed on www.dioxicare.cz is final and includes: the ordered goods, express shipping to the EU, customs clearance, customs duties, and delivery to your address.
Your order—for the sale of goods directly from the manufacturer—is placed the moment you click the button to complete the order. Until then, you can freely modify your order in the shopping cart, including the shipping and payment methods. The contract is not concluded until we confirm your order. You will receive an order confirmation at the email address you provided, so please double-check that the information you entered is correct. Subsequent changes to the order are possible only by mutual agreement, or under the conditions set forth by law or these Terms and Conditions. Orders via the e-shop www.dioxicare.cz can be placed 24/7. We do everything we can to prevent e-shop outages, but exceptional outages cannot be completely avoided. Therefore, in the event of an information system outage or force majeure (e.g., a power outage), we are not liable for any failure to maintain the e-shop’s operating hours.
Purchasing via Email
When ordering via email, the contract is concluded upon delivery of the order confirmation to your email address. When ordering by phone, the contract is concluded upon your confirmation.
Delivery Options:
Specified in the order form.
Complaints or What to Do in Case of Defective Goods
All terms and procedures regarding complaints are governed by the Complaints Policy, which forms an integral part of these Terms and Conditions. If you sell or give away the purchased goods (or otherwise transfer ownership of the goods), both you and the new owner must inform us. If you fail to do so, we will treat you, as the original purchaser, as the owner of the item (e.g., we will handle the complaint with you, and in the event of a refund, we will return the money to you).
Withdrawal from the Contract
Conditions and procedures for withdrawing from the contract, including exceptions, deadlines, and refunds. Applies to both consumers and businesses.
I am a consumer
As a consumer, you have the right to return goods within 14 days. In such cases, you must return the goods unopened, undamaged, and without any signs of use. You should try on and inspect the goods just as you would in a regular brick-and-mortar store. If the goods show signs of wear or other use, we may reduce the purchase price prior to the return to compensate for the decrease in value of the goods resulting from such handling.
You cannot withdraw from the contract, for example, for hygiene products that were delivered to you in sealed packaging and which you have removed from such packaging. Other cases in which you cannot withdraw from the contract are listed below.
You can find instructions on how to withdraw from the contract, including more detailed terms and conditions, below.
More detailed information for consumers. If you are a consumer (i.e., this is not a business-to-business order or an order in which you provided your business ID number), you have the right to withdraw from the contract and request a refund within fourteen days.
In the case of a sales contract, the 14-day period begins on the day the goods are received. In the case of a contract covering multiple types of goods or the delivery of multiple parts, the 14-day period begins on the day the last delivery of goods is received. In the case of repeated deliveries of goods, the 14-day period begins on the day the first delivery of goods is received.
If you decide to withdraw from the contract and return goods that you have unpacked and used in a manner other than what is necessary to familiarize yourself with their nature, characteristics, and functionality, the refund amount may be reduced. This is in accordance with Section 1833 of the Civil Code.
How can you cancel the contract?
The cancellation methods are listed below in order of processing speed and your convenience when submitting them:
You can also cancel the contract by filling out and submitting the sample form on our website or by emailing: info@dioxicare.cz
How and when you must return the goods
Once you withdraw from the contract, you must return the goods to us without undue delay, no later than 14 days from the date of withdrawal. You return the goods at your own expense, which will not be reimbursed. The goods should be unopened, undamaged, unused, and clean, including all accessories you received with them. The goods should be returned in their original packaging.
When you cannot withdraw from the contract
In the case of consumer or hygiene products, you may withdraw from the contract only if the original packaging, or any other hygienic packaging protecting the goods themselves, has not been broken. This applies, for example, to drugstore products, cosmetics, etc.
What if you return goods that are damaged, scratched, or otherwise worn?
If you return goods that are damaged, scratched, or show other signs of wear, we may reduce the refund amount by an amount corresponding to such wear and tear. An example of such a case would be returning goods that are unopened but whose packaging is scratched or otherwise damaged. In such cases, the damage will be assessed, and your refund will be reduced by that amount.
How will we refund your money?
Your money will be refunded within 14 days of your withdrawal from the contract using the same method used for payment. However, we are not required to refund your money before you return the goods.
I am a business owner
When making a purchase as a business owner (i.e., using your business ID number), unlike consumers, you do not have a legal right to return goods within 14 days for purchases made remotely. The law favors only consumers in this regard.
However, we allow business owners to withdraw from the contract under the same conditions as consumers. Therefore, if you made a purchase as a business owner, you may withdraw from the purchase within 14 days according to the rules outlined above.
In the event of withdrawal from the contract, the same rules apply to you as a business owner as they do to consumers.
In what cases can we withdraw from the contract?
In some cases, we also have the right to withdraw from the contract. This applies in particular to cases of incorrect pricing of goods, where the price is clearly unreasonable.
DioxiCare s.r.o.’s Right to Withdraw from the Contract in the Event of an Erroneous Price
In the event of an incorrect pricing of goods, DioxiCare s.r.o. reserves the right to withdraw from the contract. In such a case, DioxiCare s.r.o. will cancel the order or provide other notification clearly indicating that DioxiCare s.r.o. is withdrawing from the contract.
Refunds upon Withdrawal from the Contract
If you withdraw from the contract or your funds are refunded for another reason, we will refund your money using the same method by which we received it from you. However, if the money cannot be refunded in the same manner—for example, if you paid in cash at the post office or to a courier, or if your credit card has expired—you are responsible for the accuracy of the information you provide to us for the refund. You are also responsible for the accuracy of the information if we have agreed to your request and are refunding the money in a different manner.
Prices
Rules for pricing, discounts, using coupons, and handling situations involving incorrect prices or pre-orders.
All our prices are final. The price of the goods does not include shipping costs or, if applicable, cash-on-delivery fees, which will be displayed in the final step of the shopping cart based on your selection. Prices are rounded to whole crowns. A situation may arise where, when ordering a larger quantity of goods, the final price will differ slightly from the originally stated price. This may be due to price rounding. Given the dynamic nature of product prices, the price of goods may change even in the shopping cart until the moment the customer finally confirms the order.
If there is any misuse of data (personal or business) or a credit card during the ordering process, we may declare such an order invalid.
Security and Data Protection
Personal Data Processing Policy and Customer Obligations Regarding the Protection of Login Credentials.
Regarding the protection and processing of your data as a buyer by DioxiCare s.r.o.
On the other hand, as a buyer, you must protect your customer account login credentials (especially passwords) and not disclose them to anyone else. DioxiCare s.r.o. is not liable for the misuse of your username or password by anyone else. Furthermore, you may not use the account, username, or password of any other customer.
Final Provisions
Final provisions regarding the legal framework, archiving, and effectiveness of these terms and conditions.
Any relationships and disputes arising from this agreement shall be governed exclusively by the laws of the Czech Republic and shall be resolved by the competent courts of the Czech Republic. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply in accordance with Article 6 of said Convention. The contract is concluded in the Czech language. If a translation of the contract text is provided for the buyer’s convenience, the Czech-language version of the contract shall prevail in the event of a dispute regarding the interpretation of terms. The concluded contract is archived by DioxiCare in an internal system for a period of at least three years from its conclusion, but no longer than the period specified by applicable legal regulations, for the purpose of its successful fulfillment, and is not accessible to third parties not involved in the transaction. DioxiCare s.r.o. will provide the customer with access to the contract in justified cases. Information regarding the individual technical steps leading to the conclusion of the contract is evident from these GTC, where this process is clearly described.
In Prague on September 8, 2025